Breakdown recovery in Carlton, Nottinghamshire

What it costs. Call-outs start from £70, but that’s where the price starts, not what every job costs. Your quote reflects the vehicle, where it’s stuck, how it has to be loaded and the destination. For more on this, read what changes the price of a recovery.

When you pay. You agree the full price on the phone, and payment is always taken before the truck is sent.

If a roadside fix fails. For a jump start, wheel change or fuel delivery, we tell you before we set off what the attempt costs and what recovery would add if the vehicle still can’t be driven.

When we’ll arrive. We give you an estimate based on where you are, the traffic and the work our drivers already have, and we’ll call if it changes. There’s no fixed time.

Have breakdown cover already? Check your insurance, bank account or warranty before booking. If you’re not covered, read about your options when you’re broken down without breakdown cover.

On a level crossing. There are road level crossings on the railway at Victoria Road by Carlton station, on Stoke Lane, and at Burton Joyce. If you stop on a crossing, the Highway Code (rule 299) tells you to get everyone out and off the crossing straight away. Then use the railway telephone, where there is one, to contact the signal operator and follow what you’re told. Only try to move the vehicle if there’s time before a train comes. If the alarm sounds or the amber light shows, abandon the vehicle and get clear immediately. Ring us once everyone is safe.

On the A612 or another busy road. Pull off the road only if you can do it without a risky manoeuvre, and switch on your hazard lights, adding sidelights at night or in poor visibility. If you can get out safely, use the door away from the traffic, move well back from the vehicle and the carriageway, and don’t stand between your vehicle and oncoming traffic. If you’re stuck in a live lane and getting out isn’t safe, stay belted in with your hazard lights on and call 999.

These steps follow the Highway Code’s breakdowns and incidents rules. Whether we can reach a vehicle on a busy road depends on where it has stopped, safe access, and any instructions from the police.

If the job turns out different. If the vehicle, its condition or the access is materially different from what you told us, we explain the options and any extra cost, and nothing goes ahead until you agree. We don’t charge extra to put right a mistake of ours.

If you cancel. In summary, from our terms and conditions:

• Cancel before the truck is sent, with no work started and no justified loss, and you get a full refund.
• Cancel after the truck is sent or has arrived, and a charge may apply for work done and evidenced losses; we refund the rest of what you paid.
• If we can’t provide the recovery we agreed, we refund what you paid for it.
• Refunds are made within 14 days of cancellation, and your legal cancellation rights still apply.

As well as Carlton itself, including Carlton Hill and the Burton Road area, we cover:

• Gedling village, Netherfield, Colwick and Burton Joyce, all in Gedling borough.
• Porchester, a ward of Gedling borough. Porchester Road, despite the name, runs through Thorneywood and Mapperley in the City.
• Mapperley, which is split between Gedling and the City of Nottingham.
• Sneinton and St Ann’s, to the west, which are part of the City of Nottingham.

To the north, see breakdown recovery in Arnold. For anywhere else, call with the postcode or see all the areas we cover.